What Our Community is Saying
Our facility is built on trust, healing, and quality care, which is how we earned a 4-star quality measure CMS rating. See what the Waverly, TN community thinks of our skilled nursing care facility.
All Reviews
37 reviews
Great staff! They work so hard to provide exceptional care of the residents!
Professional staff of nurses CNA’s and Therapist. A caring Administrator who is eager to help staff and families.
I was there on a business estimate and was genuinely impressed by the staff. Everyone was friendly, helpful, and went out of their way to assist me while I was there. They made everything easy and were great to deal with. You can tell it’s a well-run place with a solid team. Great experience all around.
Very nice people and helpful.
My Uncle receives great care at this facility. Everyone there truly cares about all the residents.
Business response 3 months ago
Business response 3 months ago
It’s a great place for people who need help. The staff and the CNAs very nice too.
Business response 4 months ago
Quite possibly the nastiest nursing home ever. My daughter was there for several months and I know she was a very difficult patient but there was no excuse for the filth we witnessed. The smell hits you as soon as you open the front door and I saw no effort to take care of it, even though we put products in her room to help. At one time the floor in her room was very sticky and when I asked about it they said that it was possibly the soda that she spilled LAST WEEK. Another time she was eating lunch in the day room and another patient spilled some food on the floor and the food was still there the next day. Some of the staff seemed to care and others just ignored calls for help. We were told by another patient not to expect them to answer any calls. Please look at the ratings for homes before you put your loved one in a place like this. We basically had no choice at the time but would not wish this place on anyone.
You to can be crushed by a hospital bed with no explainable reason. Take your loved ones elsewhere.
Business response 4 months ago
The housekeeping could use some work, and the maintenance guy doesnt always answer requests when things need fixing. But the admin always respond when you have a problem and the nurses seem to genuinely care about my aunt. Theres never been a problem that hasnt been solved!
Business response 4 months ago
Their communication is great. The admissions team is so sweet especially Allison and Martha. All of the nurses and CNAs show so much love when taking care of my dad, I feel better about not being there as often.
Business response 4 months ago
Overall, their friendliness and care in how they’ve treated me is what I’d love for others to know about this place! Everyone bends over backwards to make sure you are cared for. EVERYONE is so friendly, from the housekeeping staff to the nurses & CNAs, and the Admins. If you need something, they help you right away! Their therapy dept is so helpful. They built my strength back up so fast. Thank you all for helping me
Business response 5 months ago
Everyone is very nice. I love to visit as much as I can.
Business response 5 months ago
The care team at Waverly Hills Post Acute consistently provides excellent, professional care. Staff are responsive, courteous, and attentive to resident needs. The facility is clean, well managed and communication with families are clear and timely. I highly recommend for dependable, quality skilled nursing care!
Business response 5 months ago
Both hot and cold about this phisclty nurses were real nice therapy was grate they screwed with my catheters pretty often state took my check thanks to them but guess that’s legal go finger over all wouldn’t be my first choice but wouldn’t be a bad choice none the less
Business response 5 months ago
Waverly Hills Post Acute exceeded all of my expectations. From day one, the level of care and attention I received was truly outstanding. The rehab team is phenomenal; skilled, encouraging, and truly committed to helping patients regain strength and independence. Every nurse was kind, attentive, and incredibly responsive.
Business response 5 months ago
Business response 12 months ago
Waverly Hills Post Acute has such a welcoming and supportive environment. The nurses are compassionate and professional, and the rehab team is top-notch. Everyone works together to make sure residents are comfortable and progressing in their care. It’s clear the staff take pride in the quality of service they provide. I would definitely recommend this facility to anyone looking for a place with excellent care.
Business response 1 year ago
Amazing nursing staff! I would recommend!
Business response 1 year ago
Worst experience of my life. Wouldn’t recommend this place to anyone. Got a bone infection in my foot, never had a hot meal, some staff is ok some is not. People in therapy were great. Do not take care of medical needs, always short staffed and administrators are nasty lieing people. Medicare needs to audit them.
Business response 1 year ago
So many of the people that work here exhibit genuine concern and love for my mother and other residents here. My mother is content and she feels safe; I know that she is safe and I’m thankful that she is here. My only complaint is what is so common in nursing homes, that being the issue of not always having enough staff to take care of everything.
Business response 1 year ago
Business response 1 year ago
I’ve been here 4 times and they have been very good and the best rehab place I’ve been too. Lovely people there!
Business response 1 year ago
I work at another nursing facility in the area. We sent a loved one to Waverly Hills to be closer to family. We’ve heard nothing but great things about the team and care so far. So glad to know she is being taken care of!
Business response 1 year ago
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Birdeye provides customer experience and online reputation management related products and services. The reviews on this page were provided by patients and/or family members who submitted a review or survey regarding their stay at our facility. These reviews are submitted via Google, Facebook, Yelp, Caring.com, NursingHomes.com, Bing, etc. All names and other PHI (personal health information) has been removed per HIPAA privacy guidelines. Reviews are screened for PHI, helpfulness, and other guidelines prior to publishing on this website. All content available on this website is protected by copyright and other intellectual property laws.
